Custom Agreements Policy
Last Updated: 27 September 2017
GroupDocs, is a technology company focused on building the best software products in the world. In order to maintain that focus we have a small business team, so that we can have a greater number of developers and support staff. The time and costs associated with negotiating and managing custom agreements is high; therefore, our agreement policies must be more conservative so that we can continue to build better products and services.
Pre-purchase agreements are any agreements requested prior to a purchase being made. Examples include nondisclosure agreements, evaluation agreements and other similar documents. GroupDocs is unable to accommodate any pre-purchase agreements. Our End User License Agreement contains language for evaluations, and confidentiality. The terms of the End User License Agreement apply once an evaluation is installed, so it’s possible the End User License Agreement may contain the types of assurances requested in other pre-purchase agreements.
Customized License Agreement
GroupDocs is willing to accept limited changes to our End User License Agreement. All changes must be made in the GroupDocs agreement wizard. The wizard outlines areas of the license agreement that GroupDocs is willing to change, to minimize negotiation time, in order to make efficient use of our clients’ time and resources.One must be willing to purchase Enterprise Support in order to negotiate a custom license agreement. More information regarding Enterprise Support can be found in the support section. If negotiations are unsuccessful, then there is no obligation to purchase Enterprise Support. Contact the sales team for access to the GroupDocs agreement wizard.
In Section 7 of the End User License Agreement. there is NDA style language. When sharing sensitive content with any GroupDocs Team Member, simply include a “Confidential Information” note and any data or files will be covered and treated with the utmost confidentiality. GroupDocs is unable to make any additional warranties aside from what is included in the End User License Agreement.
Questionnaires and Forms
GroupDocs has limited administrative resources which is why we decline to fill out long questionnaires or forms. Where possible we will provide you with the documents or links to our website where you can find the information yourself. If the forms are necessary for your purchase and we are unable to oblige then we will direct you to a local reseller who can assist with those forms and the purchase of our products on our behalf.